Reception is an information, sales and coordination point. Its materials should speed up service, answer recurring questions and support additional sales without creating visual clutter on the desk.
Materials used during the stay
The basic set includes registration forms, envelopes, stay cards, Wi-Fi information, pads and materials handed over at check-in. Formats should match the reception workflow and document storage system.
Reduce the number of loose cards. A well-designed welcome card can combine essential information and direct guests to a directory or website for detail.
- registration cards and forms
- document envelopes and wallets
- Wi-Fi cards and arrival information
- pads, notepads and letterhead
Selling additional services
Reception sells vouchers, spa, dining, late check-out, transport and attractions. Every offer needs a clear scope, price, booking method and validity.
Instead of many unrelated leaflets, use a modular display with current cards. One offer can be replaced without rebuilding the whole presentation.
- vouchers and gift packaging
- spa and dining service cards
- transport and attraction offers
- stay package materials
Materials for B2B sales
Reception often gives initial information to corporate clients, event organisers and partners. Business cards, proposal folders, contact cards and conference materials should always be available.
Sales contact details need easy updates. A shared folder with replaceable sheets is safer than a large catalogue that becomes outdated quickly.
- business and contact cards
- folders with replaceable proposals
- conference materials
- partner referral cards
Signage and temporary notices
Reception needs permanent identification and temporary messages about hours, events, maintenance or closed areas. Prepare a family of frames and stands in standard sizes.
Templates allow fast local printing while maintaining the hotel's visual standard. Handwritten notices should remain an emergency solution.
Stock and language versions
Group products by usage frequency. Forms and envelopes need a larger reserve, while seasonal offers should be ordered more carefully.
Mark each language clearly on its pack. For multi-property deliveries, include hotel, department and version date so stock is not mixed.
Frequently asked questions
How can leaflet clutter be reduced?
Use one modular display with replaceable offer cards in a consistent format.
Which materials need reserve stock?
Forms, envelopes, pads and other stable items used regularly.
How should urgent notices be prepared?
Keep approved templates and frames in several standard formats.
B2B quotation
Do you have a list of hotel materials?
Send it even if some formats or specifications are missing. We will help structure the scope, complete the data and plan production.
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